Frequently Asked Questions
What should I do if I haven’t received my parcel yet?
If you have not received your order, please check if your item is a pre-order. These items have a particular week despatch date, stated on both the product title and product description. They will be sent out as soon as they have arrived!
If your item is not a pre-order, please message using the chat icon at the bottom right of the screen or email at firstname.lastname@example.org. Jessica would be happy to check your order status.
If you have purchased a mixture of pre-order and normal products within one order, Jessica will be in touch via the contact information provided to ask if you would like them sent separately or together.
Can I write a review?
Yes! Feedback is much appreciated. On each product page, there is a section at the bottom of the page which allows you to write a review and leave a star rating. If you are using your mobile, the 'write a review' tab will appear when you click the 3 lined icon which is located at the base of each product page within the review section.
When will my products arrive after I place the order?
We aim to deliver UK orders within 3-5 working days, if not sooner. As some of the products are made to order, the delivery times can vary. Due to the nature of our products, seasonal demand can occasionally longer delivery times, however we will endeavour to inform you of any such situation to avoid disappointment.
Can you include a gift message?
Of course, Jessica would be more than happy to write a gift message and include it within the order. You can add a note in the message section at check out or by contacting us directly with what you would like to add.
What should I do if I don't receive a confirmation email?
Please get in touch with Jessica as soon as possible via email - email@example.com. Jessica would be happy to assist you and resolve the issue.
Can you speed up my delivery time?
If you have a specific deadline to receive your order, please email firstname.lastname@example.org and we will be happy to see what we can do.
Am I able to change the colourways for some of the products to match my colour scheme at home?
Yes of course, if you have a colour scheme you would like to work with, please let Jessica know and she can advise on what similar colour fabrics would be available.
Am I able to refund or exchange my products?
If for any reason you are not completely happy with your purchase and wish to return it for a full refund, please send us an email at email@example.com with invoice as proof of purchase within 14 days of receipt, and we will advise you on where to return your purchase.
Please ensure that the products are returned in perfect saleable condition and in their original packaging. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item & will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and credit will automatically be applied to your original method of payment, within 5 days.
Could you help me place an order?
Yes of course. If you feel more comfortable discussing and placing an order over the phone, we can help with that. You can phone our studio on 07964040064, where we can answer any questions you have regarding previously placed orders or new orders. Alternatively, you can email us at firstname.lastname@example.org.
Please note, If the production of your products have already began, we may be limited to what can be changed.
Where can I buy Jessica Anderton Design products?
The largest selection is available on our official Jessica Anderton Designs online shop. However, we are very pleased to be stocked with Pad Lifestyle located in Harvey Nichols Edinburgh and Knightsbridge London.
Jessica Anderton Designs is also stocked within the Liquorice Tree Gifts in Glasgow, Logan Malloch, and Box Love Gift Boxes.
Can I request a private commission?
With Jessica's background in Fine Art Painting, she loves to take on special projects, from original artwork to personalised interior products. If you would like to get in touch regarding private commissions, please email and she can discuss options.
Where are your products produced?
Our products are solely produced and manufactured in the United Kingdom. Jessica's unique designs are drawn and hand painted in her studio located in Edinburgh. These designs are then digitally printed onto our fabrics in England.