Frequently Asked Questions
Do you ship internationally?
Yes, the collection is shipped worldwide with a tracked service. At check out, please enter your address and the shipping cost will be calculated based on this delivery location. Please note these are set shipping costs, so the delivery price will be kept the same no matter how many items are purchased.
Where is your shop?
My shop is located in the heart of St Andrews Scotland, at 160 South Street, KY16 9EG. The current opening times are as follows; Monday, Tuesday & Wednesday: Closed, Thursday - Sunday: 11am-3pm
Can I change currency?
Yes, at the bottom left of the page you will be able to change your country/region, which will also select the currency.
Do you wholesale your collection?
Yes! If you would like to become a stockist, simply email us at jessicaandertondesigns@gmail.com or fill out our enquiry form- we aim to get back to you within 24 hours!
What should I do if I haven't recieved my order?
If you have not received your order, please check if your item is a pre-order. These items have a particular despatch date, stated on the product title and product description. They will be sent out as soon as they have arrived!
If your item is not a pre-order, please message using the chat icon at the bottom right of the screen or email at jessicaandertondesigns@gmail.com.Jessica would be happy to check your order status.
What should I do if I havent recieved a confirmation email?
Please check your junk folder, as sometimes our emails can find their way there! Alternatively, please get in touch with Jessica via email - jessicaandertondesigns@gmail.com or via our live chat. Jessica would be happy to assist you.
Am I able to refund or exchange my order?
If you are not completely happy with your purchase/ have made an error when ordering and wish to return it for a full refund, please send us an email at jessicaandertondesigns@gmail.com with proof of purchase within 14 days of receipt, and we will advise you on where to return your purchase.
Please ensure that the products are returned in perfect saleable condition and in their original packaging. If 14 days have gone by since you received your purchase, unfortunately we cannot offer you a refund or exchange.
Once your return is received, we will send you an email to confrim the refund is being processed, and credit will automatically be applied to your original method of payment, within 5 days.
Can I write a review?
Yes! Feedback is much appreciated. You can write a review by scrolling to the bottom of the product's page, where you will find the review section.
What is the delivery time/can I request an express delivery service?
Once we receive your order, we aim to despatch within 1-3 working days. Your order will be sent using 1st Class Royal Mail Signed For or ParcelForce service which usually takes 1-3 days to be delivered within the UK or est. 5-14 days for International addresses. As some of the products are made to order, the delivery times can vary. Due to the nature of our products, seasonal demand can occasionally longer delivery times, however we will endeavour to inform you of any such situation to avoid disappointment.
If you have a specific deadline to receive your order, please email jessicaandertondesigns@gmail.com and we will be happy to upgrade your delivery (Special- next day) at an additional charge.
Can I add a gift note?
Of course, Jessica would be more than happy to write a gift message and include it within the order. You can add a note in the message section at check out or by contacting us directly with what you would like to add.
Can you help me with my order?
If you feel more comfortable discussing and placing an order over the phone, we are more than hapy to help with that. You can phone our studio on 07964040064, where we can answer any questions you have regarding previously placed orders or new orders. Alternatively, you can email us at jessicaandertondesigns@gmail.com. Please note, If the production of your products have already began, we may be limited to what can be changed.
Do you do commissions?
With Jessica's background in Fine Art Painting, she loves to take on special projects, from original artwork & commercial designs to personalised products. Please email at jessicaandertondesigns@gmail.com to discuss.
Where are your products made?
All our products are hand-painted in Edinburgh by Jessica and are carefully crafted using top quality materials through our partnered British suppliers.
Each product is uniquely designed & made to last for years to come. We are proud to produce our products only in the United Kingdom.
Please get in touch with any questions

Shop British made products, inspired by original artwork.
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